Hera Wigs Store Return & Exchange Policy
Hera Wigs Store could supply return and exchange service for Hera full lace wigs. Requests for exchange or return Hera full lace wigs must be made within 2 business days since you sign for your goods. Overdue this item is not available. Exchanges or returns must be pre-authorized by Hera Wigs Store with a permission email. Without the permission email, the item(s) will incur a 50% unauthorized product fee.
To ensure your exchange or return goes smoothly, please do the following only after you are sure your item(s) is eligible:
Email support@herawigs.com to request your exchange. You will receive an email response from us with our questions or instructions on how to exchange and return the product. Please allow up to 2 business days for response.
Hera Lace Wigs Exchange Policy
1. Hera Wigs Store do not accept any subjective and unreasonable reason of customer to request for exchange. This promise is applied for the in stock full lace wigs, not include any used wigs, custom lace wigs, special offer products or clearance sale. Please make sure Merchandise is in new condition, unused, uncut and in original package.
Please be aware: Unauthorized and ineligible returns will incur a 50% unauthorized product return fee.
2. Customers who want to exchange can make application only one time for one order. Please make sure all the information of exchange unit is right!
3. Please send pictures of the full lace wig to us when you decide to make exchange, because we should check the condition of the full lace wig.
4. The exchange can be done in the same style, if you want to exchange the different style or the wig in different length and so on, you should pay the price difference if any.
5. There won't be any re-stocking fee charged for exchange.
6. For the shipping fee, you should pay the freight to arrive us and pay $30 to our PayPal account as the fee of sending the wig back via our DHL account.
7. After we confirm your exchange request, you can send the wig back.
Hera Lace Wigs Return Policy
1. Hera Wigs Store do not accept any subjective and unreasonable reason of customer to request for return. This promise is applied for the in stock full lace wigs, not include any used wigs, custom lace wigs, special offer products or clearance sale. Please make sure Merchandise is in new condition, unused, uncut and in original package.
Please be aware: Unauthorized and ineligible returns will incur a 50% unauthorized product return fee.
2. Please send pictures of the full lace wig to us when you decide to make return, because we should check the condition of the full lace wig.
3. For return case, you are required to send the wig by yourself. After we get the returned order, your refund of original payment will be back to your account; $30 will be deducted from the original total. this 30 dollars is for the previous shipping that you need to repay us if you want to return your order.
4. When you send the wig back, if you are in the USA, you may choose USPS, which should be cheap, but it will take about 4-5 weeks to get to us. So this is not recommended to ship the wig back which is to be exchanged, but return case is available.
5. After we confirm your return request, you can send the wig back with it.
We are happy to accommodate exchanges. If you wish to exchange your item(s), please follow our exchange policy above.
