Hera Wigs Store Return & Refund Policy
Hera Wigs Store could supply return service only for straight texture stock human hair full lace wigs and stock human hair lace front wigs. Requests for exchange or return stock human hair lace wigs must be made within 2 business days since you sign for your package. Overdue this item is not available. Exchanges or returns must be pre-authorized by Hera Wigs Store with a permission email. Without the permission email, the item(s) will incur a 50% unauthorized product fee.
To ensure your exchange or return goes smoothly, please do the following only after you are sure your item is eligible:
Email email@example.com to request your exchange or return. You will receive an email response from us with our questions or instructions on how to exchange and return the product. Please allow up to 2 business days for response.
Hera Wigs Store Return Policy
Hera Wigs Store Return & Exchange Policy for Stock Lace Wigs Order
1. Hera Wigs Store do not accept any subjective and unreasonable reason of customer to request for exchange or return. This promise is applied for the in stock full lace wigs or lace front wigs, not include any used wigs, custom lace wigs, synthetic lace front wigs, special offer products or clearance sale. Please make sure Merchandise is in new condition, unused, uncut and in original package.
Please be aware: Unauthorized and ineligible returns will incur a 50% unauthorized product return fee.
2. Customers who want to exchange can make application only one time for one order. Please make sure all the information of exchange unit is right!
3. Please send pictures of the full lace wig or lace front wig to us when you decide to make exchange or return, because we need to check the condition of the lace wig first then we could go ahead.
4. The exchange can be done in the same style, if you want to exchange the different style or the wig in different length and so on, you should pay the price difference if any.
5. There won't be any re-stocking fee charged for exchange.
6. About the exchange shipping fee, you should pay the freight to arrive us and pay $30 to our PayPal account as the fee of sending the wig back via DHL/UPS. When you send the wig back, if you are in the USA, you may choose USPS, which should be cheaper, but it will take about 4-5 weeks to us and it may lose during transfer. So this is not recommended to ship the wig back.
7. After we confirm your exchange request, you can send the wig back.
Hera Wigs Store Return & Exchange Policy for Hair Extensions Order
1. Hera Wigs Store do not accept any subjective and unreasonable reason of customer to request for hair extensions order return unless it's our fault so please consider carefully before you placing any order.
2. Hera Wigs Store are very proud of our hair quality, which we could supply Indian remy hair, Indian virgin hair, Chinese virgin hair, Brazilian virgin hair, Peruvian virgin hair, Malaysian virgin hair, Mongolian virgin hair and European virgin hair, which European virgin hair quality is the best then Brazilian virgin hair, Peruvian virgin hair, Malaysian virgin hair, Mongolian virgin hair, Indian virgin hair then Chinese virgin hair then Indian remy hair, so you could place the order according to your budget & your likes.
So the only possible problem is the color difference, which we have two kind of hair extensions color chart, one set is only for Indian remy hair & one set is for virgin hair.
Although we have used very professional camera to take very clear color chart pictures but we still can't advoid the color chart difference on different computers. so before you placing any order, you could check the color chart very carefully by Indian remy hair color chart & virgin hair color chart.
If you are captious about the hair color, we recommend you buy hair from your local hair stores or hair salons or buy our hair color chart first then choose right color to place order on our store. And we need to tell you that even you buy our color chart, we still can't guarantee our hair order are 100% exact same with our color chart because human hair materials are not artifical product so there are more or less different quality materials for each order and there are many factors to make the very little color difference, such as different textures, different hair materials etc, which both could make very little color difference.
Although Hera are the leading company of hair industy in world, human hair color difference is hair industry limitation so hope you could understand that before your place any order.
Hera Wigs Store Refund Policy
In order to supply better shopping experience for customers, we also supply refund for customer who has changed idea after placed the order. But the refund request must send to us by firstname.lastname@example.org within 36 hours after placed the order and we have not shipped the product because we may ship the straight stock lace wigs within 36 hours. After we got your refund request and comfimed with you then we can refund.
Hera Wigs Store
Strive to Be the Best Hair Extensions & Lace Wigs Online Store of the World.